Job Description
Are you a people person looking for a rewarding career?
We are seeking a highly motivated Part-Time Customer Service Representative to join our dynamic team in Jacksonville, FL. In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier support and solutions. We value clear communication, patience, and a positive attitude.
Why Join Us?
- Immediate Start: Begin your career within days.
- Flexible Scheduling: Work around your life with part-time hours.
- Competitive Pay: Earn $15-$18 per hour depending on experience.
- Growth Opportunities: Clear paths for advancement within the company.
Don't miss this chance to advance your career in customer support!
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat with a focus on first-call resolution.
- Assist customers with product information, account troubleshooting, and order tracking.
- Document all customer interactions and feedback accurately in the CRM system.
- Resolve complaints and escalate complex issues to senior management when necessary.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
- Maintain a professional and friendly demeanor while representing our brand values.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Excellent verbal and written communication skills.
- Proficient in using computers and basic software applications.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- A friendly, patient, and solution-oriented attitude.