Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our valued clients in San Antonio. This role offers flexible scheduling with immediate availability and opportunities for career growth. Perfect for students, professionals, and career changers seeking meaningful remote or hybrid work! Enjoy competitive pay, comprehensive training, and a supportive team environment focused on your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document all interactions accurately in Salesforce and Zendesk platforms
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Continuously update product knowledge through self-study and training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C or B2B environments
- Proficiency in CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with attention to detail
- Ability to work 20-30 hours/week across flexible shifts
- Positive attitude and resilience in high-pressure situations