Job Description
Are you a motivated individual looking for a flexible opportunity? Apex Support Solutions is currently seeking dynamic Part-Time Call Center Representatives to join our expanding team. We are offering Immediate Start positions for talented candidates based in New York, NY, and Virginia.
As a vital link between our clients and their customers, you will play a crucial role in delivering exceptional service and resolving inquiries efficiently. We pride ourselves on a supportive work environment and a culture of growth.
Key Highlights of this Role:
- Immediate Onboarding: Start earning as soon as this week.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Competitive Pay: Earn $18 - $22/hour depending on experience.
Responsibilities
- Answer incoming and outgoing customer calls with a professional and empathetic tone.
- Resolve customer complaints, issues, and inquiries accurately and efficiently.
- Process orders, returns, and exchanges using our CRM software.
- Maintain accurate and up-to-date customer records in the database.
- Follow standard operating procedures (SOPs) and scripts to ensure brand consistency.
- Escalate complex issues to the Team Lead or Supervisor when necessary.
- Identify opportunities to upsell products or services based on customer needs.
Qualifications
- High school diploma or GED required.
- Previous experience in a call center or customer service environment is preferred but not required for immediate hires.
- Strong verbal communication and active listening skills.
- Ability to type at least 35 words per minute.
- Proficient with Microsoft Office Suite and computer navigation.
- Reliable high-speed internet connection (for remote/hybrid options).
- Ability to work a rotating schedule, including evenings and weekends.