Job Description
Join a thriving team where your voice matters. Apex Support Solutions is looking for enthusiastic and reliable Part-Time Customer Service Representatives to join our Los Angeles-based team. If you are ready to start immediately and thrive in a fast-paced environment, we want to hear from you.
We offer a competitive hourly rate, flexible scheduling, and the opportunity to grow within a company that values its employees. This role is perfect for students, parents, or anyone seeking a meaningful part-time career path.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently while maintaining high satisfaction scores.
- Process orders, returns, and exchanges accurately using our CRM software.
- Provide accurate product and service information to help customers make informed decisions.
- Document all customer interactions and feedback in the company database.
- Collaborate with the support team to improve overall service quality and processes.
- Maintain a clean and organized workspace, whether remote or on-site.
Qualifications
- High school diploma or equivalent required; associate degree preferred.
- Previous customer service experience is a plus but not required for the right attitude.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using computers and navigating web-based applications.
- Ability to work independently and as part of a team.
- Must be available for at least 15-25 hours per week.