Job Description
Velox Support Solutions is seeking a dedicated Part-Time Customer Service Representative to join our dynamic team in Dallas, TX. We are looking for individuals who are passionate about delivering exceptional service and are ready to start immediately. This is a fantastic opportunity to join a company that values its employees and invests in their growth.
Why Work With Us?
- Immediate Start: Don't wait to begin your career. Start helping customers today.
- Flexible Schedule: Part-time hours designed to fit your lifestyle.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Environment: Work in a modern office in the heart of Dallas.
We pride ourselves on being a customer-first organization, and we need a local representative who can connect with our clientele on a personal level.
Responsibilities
- Greet and assist customers via phone, email, and live chat with a professional and friendly demeanor.
- Resolve customer inquiries, complaints, and technical issues efficiently and empathetically.
- Process orders, returns, and account adjustments accurately and in a timely manner.
- Maintain accurate and up-to-date customer records in our internal CRM database.
- Collaborate with the sales and technical support teams to ensure seamless service delivery.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but we are willing to train the right candidate.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Must be available to work a part-time schedule, including evenings and weekends.