Job Description
Join Our Dynamic Night Shift Team in San Diego!
We're seeking motivated individuals to join our award-winning call center team for exciting night shift opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while serving diverse clients across industries.
Why Work With Us?
- Significant shift differential pay
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career advancement
- Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding accounts, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to optimize service delivery
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong verbal communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Comfortable working independently and in a team setting
- Flexibility to work weekends/holidays as needed
- Must pass background check and drug screening