Job Description
Are you a people person looking for a rewarding career in a flexible environment? Apex Talent Solutions is seeking a dedicated Part-Time Customer Service Representative to join our growing team in Jacksonville, FL.
We pride ourselves on delivering exceptional service to our clients. In this role, you will be the face of our brand, helping customers resolve their issues and ensuring their satisfaction. We offer a supportive work culture, competitive pay, and opportunities for advancement.
Responsibilities
- Manage inbound and outbound customer calls with a focus on quality and speed.
- Resolve customer inquiries and complaints efficiently and professionally.
- Document all customer interactions and account information accurately in the CRM system.
- Escalate complex issues to the senior support team when necessary.
- Identify opportunities to upsell products or services based on customer needs.
- Maintain a positive, professional demeanor during high-volume periods.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is a plus but not mandatory.
- Excellent verbal communication and active listening skills.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work a flexible schedule, including evenings and weekends.
- Strong problem-solving abilities and a patient, empathetic attitude.