Job Description
Join our dynamic team as a Part-Time Customer Service Representative in sunny Los Angeles! At Apex Solutions Group, we're transforming customer experiences with innovation and passion. This role offers flexible hours (20-25 hrs/week), competitive compensation, and growth opportunities in a supportive environment. Our upcoming Ohio hiring event (Oct 28) showcases similar career paths, but this position is exclusively based in Los Angeles.
We provide comprehensive training, performance bonuses, and a vibrant workplace culture. Perfect for students, career changers, or professionals seeking work-life balance. Apply today to become part of our award-winning customer service family!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries and complaints with empathy and efficiency
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Adhere to SLAs and maintain performance metrics
- Identify upsell opportunities and provide product recommendations
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or retail experience
- Strong communication and conflict resolution skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in fast-paced environments
- Spanish bilingual skills highly valued
- Positive attitude and problem-solving mindset
- Reliable transportation to our downtown LA office