Job Description
Join our dynamic team at Nashville Solutions Group! We're hosting a hiring event for passionate Part-Time Customer Service Representatives to deliver exceptional experiences for our Nashville clients. Enjoy flexible hours, competitive pay, and a supportive environment focused on growth. This role is perfect for individuals seeking work-life balance while making a meaningful impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate CRM records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution rates
- Proactively identify opportunities to enhance service quality
- Participate in ongoing training to refine product knowledge
- Support seasonal demand during peak business periods
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask while maintaining attention to detail
- Flexible availability including evenings/weekends
- Strong problem-solving and conflict resolution abilities