Job Description
We are seeking a driven and empathetic Part-Time Customer Service Representative to join our dynamic team in New York City. In this pivotal role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and their experiences are positive.
As a member of our team, you will have the opportunity to work in a fast-paced environment that values communication, integrity, and customer satisfaction. We offer flexible scheduling to help you maintain a healthy work-life balance while building a rewarding career in the contact center industry.
Why Join Us?
- Competitive hourly pay ($15.00 - $22.00/hr).
- Flexible part-time schedule with weekend and evening shifts available.
- Comprehensive training and ongoing professional development.
- Supportive and collaborative team culture.
- Health and wellness benefits for eligible employees.
Ready to make an impact? Apply today and become the voice of excellence at Apex Customer Solutions.
Responsibilities
- Manage a high volume of inbound and outbound customer calls with a focus on resolution and satisfaction.
- Accurately document customer interactions, feedback, and account details into the CRM system.
- Resolve customer inquiries and complaints in a timely and professional manner, adhering to company scripts.
- Identify opportunities to cross-sell products or services based on customer needs.
- Collaborate with team leads to improve service processes and customer retention rates.
- Adhere to all company policies, quality assurance guidelines, and regulatory compliance standards.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; some college preferred.
- Previous experience in a customer service or call center environment is a plus but not required.
- Excellent verbal and written communication skills with a neutral accent.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Strong problem-solving abilities, patience, and a customer-first mindset.