Job Description
Are you an empathetic problem-solver looking for a flexible schedule? Oakland Support Hub is currently seeking a dedicated Part-Time Call Center Representative to join our dynamic team in Oakland, CA.
In this role, you will serve as the primary point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We pride ourselves on delivering top-tier service and are looking for individuals who are passionate about helping others.
Benefits of Joining Our Team:
- Flexible Scheduling: Choose shifts that work best for your lifestyle.
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Professional Growth: Opportunities for advancement within the organization.
- Modern Environment: Work in a collaborative, tech-forward office space.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on customer satisfaction and retention.
- Resolve customer issues, answer questions regarding products and services, and process requests accurately.
- Maintain accurate and up-to-date records of all customer interactions in the CRM database.
- Adhere to call scripts and quality assurance standards to ensure consistent service delivery.
- Escalate complex or unresolved issues to the appropriate supervisor or department.
- Identify opportunities to upsell or cross-sell products based on customer needs.
- Collaborate with the team to meet daily and weekly performance metrics.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a customer service or call center environment is preferred but not required.
- Excellent verbal communication and active listening skills.
- Strong computer proficiency with the ability to learn new software quickly.
- Ability to remain calm and professional in high-pressure situations.
- Reliable internet connection and computer for hybrid work options (if applicable).
- Must be located in or willing to commute to Oakland, CA.