Job Description
Join our dynamic team as a Part-Time Customer Service Representative in Oakland, CA! We're seeking empathetic individuals to deliver exceptional support while building valuable career skills. This role includes comprehensive paid training to ensure your success in providing outstanding service to our diverse community. Enjoy flexible scheduling, a supportive environment, and opportunities for growth within our award-winning organization. Perfect for students, parents, or career-changers seeking meaningful part-time work with advancement potential.
Responsibilities
- Handle inbound/outbound calls and digital inquiries with professionalism and empathy
- Resolve customer concerns efficiently using our CRM system
- Document interactions accurately in compliance with company policies
- Collaborate with team members to improve service quality
- Process transactions and updates with precision
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine skills
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Oakland location
- Positive attitude and commitment to customer satisfaction