Job Description
Join a Top-Tier Team and Start Your Career with Paid Training!
We are expanding our operations in Dallas, TX, and looking for dedicated individuals to join our weekend support team. We offer a comprehensive Paid Training Program to ensure you have all the tools necessary to succeed. If you have excellent communication skills and are looking for a stable, rewarding job, we want to hear from you.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Paid Training: No experience? No problem. We train you from scratch.
- Flexible Schedule: Enjoy your weekdays free with our weekend shifts.
- Benefits: Health, dental, and vision insurance available after 90 days.
Responsibilities
- Answer incoming customer calls and emails promptly and professionally.
- Resolve customer inquiries, complaints, and issues with empathy and efficiency.
- Accurately input customer data into our CRM database and tracking systems.
- Follow established call scripts and quality assurance guidelines to ensure consistency.
- Identify and escalate complex issues to senior support staff or supervisors.
- Maintain a high level of product knowledge to assist customers effectively.
- Meet and exceed daily performance metrics and KPI targets.
Qualifications
- High school diploma or GED required.
- Must be available to work weekend shifts (Saturday and Sunday).
- Reliable high-speed internet connection and a quiet workspace are mandatory.
- Strong verbal communication skills and a clear phone voice.
- Ability to multitask and work in a fast-paced environment.
- Previous customer service experience is a plus but not required.