Job Description
Are you a people person looking for a rewarding career with paid training and a flexible schedule? We are seeking a dedicated Part-Time Customer Service Representative to join our growing team in Fresno, CA.
At Apex Customer Solutions, we pride ourselves on delivering top-notch support to our clients. As a key member of our team, you will play a vital role in ensuring our customers have a seamless experience. We offer a competitive compensation package, comprehensive benefits for eligible employees, and a clear path for career advancement.
Why Apply?
- Paid Training: No prior experience? No problem! We provide extensive training to get you up to speed.
- Flexible Hours: We understand the need for work-life balance.
- Growth Opportunities: Great stepping stone into management or senior support roles.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Accurately document customer interactions and account information in our CRM system.
- Process orders, returns, and exchanges efficiently.
- Collaborate with the sales and support teams to improve overall customer satisfaction.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory for the right candidate.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced environment.
- Basic computer proficiency and typing skills.
- A friendly, positive attitude and a genuine desire to help others.