Job Description
Join our award-winning customer support team in Jacksonville! We're seeking compassionate individuals to deliver exceptional service while enjoying flexible hours and comprehensive paid training. Perfect for students, career changers, or anyone seeking work-life balance. Our supportive environment offers growth opportunities and competitive benefits.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and satisfaction
- Stay updated on product knowledge through continuous learning
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience or transferable skills
- Excellent verbal/written communication abilities
- Strong problem-solving and conflict resolution skills
- Basic computer proficiency with MS Office
- Ability to work evenings/weekends (flexible scheduling)
- Positive attitude and patience under pressure