Job Description
Are you a people person looking for a rewarding part-time opportunity in Nashville, TN? Apex Support Solutions is expanding our team and looking for dedicated Customer Service Representatives to join our high-performing call center.
We are proud to offer comprehensive paid training to ensure you have the tools and confidence to succeed from day one. This role is perfect for students, stay-at-home parents, or anyone seeking a flexible schedule with a competitive hourly rate. Join a company that values your growth and invests in your future.
We are proud to offer comprehensive paid training to ensure you have the tools and confidence to succeed from day one. This role is perfect for students, stay-at-home parents, or anyone seeking a flexible schedule with a competitive hourly rate. Join a company that values your growth and invests in your future.
Responsibilities
- Respond to inbound customer inquiries via phone, email, and live chat with a friendly and professional demeanor.
- Resolve customer issues, answer questions, and provide accurate information regarding our products and services.
- Document all customer interactions and account details accurately in our CRM system.
- Identify customer needs and escalate complex issues to senior support management when necessary.
- Collaborate with the support team to share feedback and improve service protocols.
- Adhere to all company policies, scripts, and quality assurance standards during every interaction.
Qualifications
- High school diploma or equivalent required; previous customer service experience is a plus but not mandatory.
- Excellent verbal communication skills with the ability to listen actively and empathize with customers.
- Basic computer proficiency and comfort navigating web browsers and internal software.
- Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
- Strong problem-solving skills and a positive attitude under pressure.
- Reliable internet connection and a quiet workspace if working remotely.