Job Description
Are you a dedicated communicator looking for a flexible schedule? Apex Support Solutions is currently seeking a motivated Part-Time Customer Service Representative to join our elite team in Pennsylvania. In this role, you will serve as the voice of our brand, ensuring our clients receive exceptional support while enjoying a healthy work-life balance.
We pride ourselves on a modern, remote-first culture that empowers our employees. Whether you are a student looking for supplemental income or an experienced professional seeking a change, we offer a supportive environment where your contributions are valued.
Key Benefits:
- Flexible part-time shifts to fit your lifestyle.
- Competitive hourly wage ($15.00 - $20.00).
- Comprehensive training and professional development resources.
- Employee assistance programs and wellness initiatives.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a high degree of professionalism and empathy.
- Resolve complex customer issues and complaints efficiently while adhering to company scripts and quality assurance standards.
- Accurately document all customer interactions, account details, and transactions in our CRM database.
- Identify opportunities to upsell products or services to meet monthly revenue targets.
- Collaborate with the technical support team to troubleshoot and resolve product-related issues.
- Maintain a high level of product knowledge to provide accurate information to customers.
Qualifications
- High school diploma or equivalent required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1 year of experience in a call center or customer service environment.
- Excellent verbal communication skills and a friendly, professional telephone manner.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Strong typing speed (40+ WPM) and computer literacy.
- Ability to remain calm and composed under pressure while handling difficult situations.