Job Description
Are you a people person? Horizon Support Services is hosting a Hiring Event in Raleigh, NC, looking for dedicated Customer Service Representatives to join our growing team.
If you thrive in a fast-paced environment and love helping others, this is the perfect opportunity for you. We offer flexible scheduling, competitive pay, and a supportive culture where your voice matters.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $20.00 per hour.
- Flexible Schedules: Choose shifts that fit your lifestyle.
- Professional Growth: Opportunities for advancement within the company.
- Modern Facilities: Work in a state-of-the-art contact center.
Job Summary
We are seeking enthusiastic individuals to serve as the face of our brand. In this role, you will be responsible for delivering exceptional customer experiences and resolving inquiries with efficiency and empathy.
Responsibilities
- Manage high volumes of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues with patience, empathy, and professionalism.
- Accurately enter and update customer data into our CRM systems to ensure record accuracy.
- Provide clear product and service information to ensure total customer satisfaction.
- Collaborate with team leads and cross-functional departments to solve complex problems.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Excellent verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- Must be available for part-time shifts, including weekends and holidays.
- Strong problem-solving skills and a positive attitude.