Job Description
Join our award-winning customer experience team at Portland Connect Solutions! We're seeking passionate part-time Customer Service Specialists to deliver exceptional support to our clients. This flexible role offers competitive pay, comprehensive training, and a supportive team environment. Perfect for students, parents, or professionals seeking work-life balance. Enjoy our modern downtown Portland office with free parking and commuter benefits.
Why Work With Us?
• Industry-leading training programs
• Health benefits for part-time employees (20+ hrs/week)
• Tuition reimbursement program
• Quarterly performance bonuses
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team to improve service quality
- Meet daily performance metrics (e.g., CSAT, AHT)
- Participate in ongoing coaching sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication skills
- Proficient in multitasking and time management
- Ability to work flexible shifts (evenings/weekends)
- Basic computer literacy with CRM software
- Positive attitude and problem-solving mindset
- Must pass background check and drug screen