Job Description
Are you a people person looking for a flexible schedule? Apex Solutions Group is seeking a dedicated Part-Time Customer Support Specialist to join our Albuquerque team. We pride ourselves on delivering exceptional service and are looking for individuals who can represent our brand with professionalism and empathy.
In this role, you will be the voice of our company, handling incoming inquiries and ensuring our clients feel valued. We offer a supportive environment, opportunities for growth, and a schedule that works for you.
Responsibilities
- Manage high-volume inbound and outbound calls with a friendly and professional demeanor.
- Resolve customer issues and inquiries accurately and efficiently.
- Document customer interactions and feedback in our CRM system.
- Escalate complex issues to senior management when necessary.
- Build rapport with customers to ensure satisfaction and loyalty.
- Maintain a positive and professional phone presence at all times.
Qualifications
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Previous experience in customer service, call center, or retail is a plus.
- Excellent verbal communication and active listening skills.
- Proficiency with computers and basic software applications.
- Ability to work flexible hours, including evenings and weekends.
- Strong problem-solving abilities and a customer-first mindset.