Job Description
Are you ready to make an impact? We are seeking a Part-Time Customer Support Specialist to join our dynamic team in Austin, TX. In this role, you will be the friendly voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience.
We value flexibility and professional growth. Whether you are a student or a professional looking for a side hustle, this position offers a rewarding environment with competitive pay and excellent benefits.
Responsibilities
- Handle inbound and outbound customer calls with a focus on empathy and problem resolution.
- Answer product and service inquiries, providing accurate information and solutions.
- Log customer interactions and issue resolutions in our CRM system accurately.
- Escalate complex issues to senior management or technical teams when necessary.
- Maintain a high level of professionalism and adhere to company call scripts and guidelines.
- Collaborate with the sales and retention teams to identify upselling opportunities.
Qualifications
- High school diploma or equivalent required.
- Previous experience in a call center or customer service role is preferred but not required.
- Excellent verbal communication and active listening skills.
- Proficiency with computers, including Microsoft Office Suite and CRM software.
- Ability to work flexible shifts, including weekends and holidays.
- Must be authorized to work in the United States.