Job Description
Are you a people person looking for a rewarding career? Apex Support Solutions is seeking dedicated Part-Time Customer Support Specialists to join our growing team in Raleigh, NC.
As a part-time associate, you will play a crucial role in ensuring our clients receive exceptional service. We offer a flexible schedule, competitive pay, and a supportive environment that fosters professional growth.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $19.00 per hour.
- Flexible Schedule: Choose shifts that fit your lifestyle.
- Training: Comprehensive onboarding and ongoing professional development.
- Modern Environment: Work in a state-of-the-art facility in the heart of Raleigh.
If you are ready to start a new chapter in your career, we want to hear from you!
Responsibilities
- Manage inbound and outbound customer inquiries via phone and email with a focus on first-call resolution.
- Resolve customer issues efficiently while maintaining a positive and empathetic attitude.
- Accurately document all customer interactions, feedback, and transactions in our CRM database.
- Identify and escalate complex issues to senior management or technical teams.
- Build rapport with customers to ensure satisfaction, retention, and loyalty.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency with a typing speed of 40+ wpm.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Previous customer service experience is a plus but not mandatory.
- Strong problem-solving skills and a customer-first mindset.