Job Description
Join ConnectCare Solutions as a Part-Time Remote Call Center Agent and deliver exceptional customer service from the comfort of your home. We're seeking empathetic communicators to support our healthcare clients in Fort Worth and across California. Enjoy flexible scheduling, competitive pay, and comprehensive training—all while making a meaningful impact.
What We Offer:
- Flexible part-time hours (20-30 hrs/week)
- Remote work setup allowance
- Healthcare benefits eligibility
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls for healthcare clients
- Resolve patient inquiries with empathy and accuracy
- Document interactions in CRM systems
- Meet/exceed quality and efficiency metrics
- Collaborate with healthcare teams on complex cases
- Participate in bi-weekly training sessions
- Maintain HIPAA compliance standards
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Exceptional verbal/written communication
- Strong problem-solving abilities
- Comfortable with technology and CRM tools
- Quiet home office environment
- Reliable high-speed internet connection
- Ability to work flexible shifts