Job Description
Join ConnectSphere Solutions as a Part-Time Remote Call Center Specialist and become the voice of innovation for Detroit's growing tech community! We're seeking passionate individuals to deliver exceptional customer experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive training, and a supportive virtual team environment while making a meaningful impact in Michigan's dynamic service sector.
As a key member of our client success team, you'll handle inbound/outbound communications, resolve inquiries with empathy, and contribute to our 98% customer satisfaction rate. This role offers upward mobility into senior customer experience positions for high performers.
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism and product expertise
- Resolve billing, technical, and service inquiries using CRM systems (Salesforce experience preferred)
- Document interactions accurately in our centralized ticketing system
- Meet/exceed KPIs including average handle time (AHT) and first-call resolution (FCR)
- Collaborate with virtual teams to escalate complex issues effectively
- Participate in bi-weekly virtual coaching sessions for skill development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Excellent verbal communication and active listening skills
- Reliable high-speed internet and quiet home office environment
- Ability to work evenings/weekends (flexible shifts available)
- Proficiency with Microsoft Office and CRM platforms
- Passion for helping others and problem-solving mindset