Job Description
Join ConnectHub Solutions as a Part-Time Remote Chat Support Specialist and deliver exceptional customer service from home. We're seeking empathetic communicators to assist users via live chat across our innovative tech platform. This flexible opportunity (20-30 hrs/week) offers competitive pay, full training, and career growth in a supportive virtual environment. Perfect for students, parents, or career changers seeking work-life balance in San Francisco or North Carolina.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to enhance support workflows
- Identify trends and escalate complex issues to senior specialists
- Adhere to service level agreements (SLAs) for response times
- Contribute to knowledge base articles and training materials
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with remote work tools (Slack, Zendesk, G Suite)
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Availability to work evenings/weekends (flexible scheduling)