Job Description
Apex Support Solutions is seeking a dedicated and professional Part-Time Customer Service Representative to join our team in North Carolina. This is a fantastic opportunity for those seeking work from home flexibility while maintaining a strong connection to a local business environment. We offer a supportive culture, competitive pay, and excellent career growth opportunities.
In this role, you will serve as the face of our company, handling customer inquiries with empathy and efficiency. Whether you are looking for a local job in Charlotte or a remote position, we provide the tools and training you need to succeed.
Responsibilities
- Manage High-Volume Inbound Calls: Answer customer inquiries regarding services, billing, and account information in a timely and professional manner.
- Resolve Customer Issues: Troubleshoot problems and provide effective solutions to ensure customer satisfaction and retention.
- Document Interactions: Accurately record all customer details and interactions in our CRM system.
- Upsell & Cross-Sell: Identify opportunities to recommend additional products or services to meet sales targets.
- Follow Communication Protocols: Adhere to all call scripts, policies, and quality assurance standards.
- Collaborate with Teams: Work closely with the sales and technical support teams to ensure seamless service delivery.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: Previous experience in a call center or customer service role is preferred but not required for top candidates.
- Technical Skills: Proficient with computer systems and CRM software (training provided).
- Communication: Excellent verbal and written communication skills with a professional telephone manner.
- Flexibility: Ability to work a part-time schedule, including evenings and weekends as needed.
- Internet: High-speed internet connection and a quiet workspace at home.