Job Description
Join Our Weekend Team at CustomerFirst Solutions!
We're hosting an exclusive hiring event for motivated Weekend Call Center Agents in Jacksonville! This is your opportunity to secure a full-time role with competitive pay and benefits, all in one day. No experience? No problem! We provide comprehensive training and career growth paths.
Why Work With Us?
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits after 60 days
- Tuition reimbursement programs
- Modern, tech-forward work environment
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members to improve customer experience
- Adhere to compliance and security protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and problem-solving skills
- Ability to work weekends (Sat/Sun) and holidays
- Basic computer proficiency and typing skills (30+ WPM)
- Customer service mindset with patience and resilience
- Reliable transportation to our Jacksonville facility