Job Description
Join ConnectCare Solutions as a Part-Time Remote Customer Service Specialist and transform lives while building your career! We're seeking passionate individuals to deliver exceptional support to our Georgia-based clients from the comfort of your home. Enjoy flexible scheduling, competitive pay, and comprehensive training while making a meaningful impact in your community.
What We Offer:
- Flexible 20-30 hour workweek
- Full equipment reimbursement
- Health/dental benefits (part-time eligible)
- Advancement opportunities to leadership
- Virtual team-building events
Responsibilities
- Handle inbound/outbound calls for healthcare clients
- Resolve billing inquiries and eligibility questions
- Update patient records in HIPAA-compliant systems
- Meet/exceed quality metrics (85% CSAT target)
- Collaborate with specialists via virtual channels
- Document all interactions per compliance standards
- Participate in bi-weekly training sessions
Qualifications
- High school diploma/GED (college preferred)
- 1+ years customer service experience
- Typing proficiency (35+ WPM)
- Quiet, dedicated home workspace
- Reliable high-speed internet (50+ Mbps)
- Basic CRM software knowledge
- Strong conflict resolution skills
- Georgia residency required