Job Description
Join our award-winning remote team as a Call Center Agent! ConnectSphere Solutions is urgently hiring dedicated professionals in Fort Worth, TX and New York to deliver exceptional customer service from home. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact.
What We Offer:
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement pathways
Responsibilities
- Handle high-volume inbound/outbound customer calls
- Resolve billing, technical, and service inquiries
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams on complex cases
- Participate in weekly coaching sessions
- Adhere to compliance protocols (HIPAA, PCI)
- Identify upsell opportunities for premium services
Qualifications
- Minimum 1 year call center experience
- High school diploma or equivalent
- Exceptional verbal/written communication
- Proficiency with CRM software (Salesforce preferred)
- Typing speed: 40+ WPM
- Quiet home office with reliable internet
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (English/Spanish) a plus