Job Description
Join our award-winning remote call center team and launch your career from the comfort of your home! CustomerConnect Solutions is seeking motivated individuals for immediate hire in Memphis, TN. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while delivering exceptional customer service to Fortune 500 clients. No experience necessary – full training provided!
Responsibilities
- Handle inbound/outbound calls for customer inquiries, order processing, and technical support
- Utilize CRM software to document interactions and maintain accurate records
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to resolve complex customer issues
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to type 25+ WPM with basic computer proficiency
- Reliable high-speed internet and quiet home workspace
- Previous customer service experience preferred but not required
- Must be available for evening/weekend shifts