Job Description
Join ConnectSphere Solutions and transform your customer service career! We're seeking passionate Remote Call Center Agents for weekend shifts serving Atlanta and New York clients. Enjoy the flexibility of working from home while delivering exceptional support through phone, chat, and email. Our industry-leading training and performance incentives make this your perfect opportunity to thrive professionally.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and efficiency
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed KPIs including CSAT, AHT, and first-call resolution
- Collaborate with cross-functional teams for complex escalations
- Participate in bi-weekly coaching and skills development
- Adhere to PCI/DSS compliance protocols
Qualifications
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving and multitasking abilities
- Flexibility to work weekends (Sat-Sun) 8am-8pm EST
- Authorized to work in US (Atlanta/NY residency preferred)