Job Description
Join our award-winning customer service team as a Night Shift Call Center Representative and deliver exceptional support from the comfort of your home! We're seeking motivated individuals to handle inbound/outbound calls for Fortune 500 clients in Milwaukee's thriving tech sector. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact on customer satisfaction.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using proprietary CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Meet/exceed performance metrics (CSAT, AHT, FCR) in night shift environment
- Collaborate with cross-functional teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication skills with clear, articulate speech
- Ability to type 40+ WPM and navigate multiple software systems
- Reliable high-speed internet and quiet home office setup
- Proven problem-solving abilities with calm demeanor under pressure
- Flexibility to work overnight shifts (10 PM - 6 AM CST)