Job Description
Join our award-winning team as a Customer Service Representative and launch your career in tech support! We're seeking motivated individuals with no experience to provide exceptional service to Fortune 500 clients. Enjoy comprehensive training, flexible scheduling options, and rapid advancement opportunities. Our vibrant downtown LA office features collaborative workspaces, wellness programs, and quarterly team-building events. Immediate start available! Apply today to join California's fastest-growing customer service hub.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using our proprietary CRM system
- Document cases accurately in Salesforce database
- Collaborate with Tier 2 support for complex escalations
- Maintain 95% customer satisfaction score metrics
- Participate in weekly product knowledge workshops
- Support seasonal peak periods with overtime opportunities
Qualifications
- High school diploma or equivalent (college degree preferred)
- Zero experience required - we provide full training!
- Proficient in English with clear verbal communication
- Basic computer literacy (typing 30+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Pass background check and drug screening
- Valid California ID required