Job Description
Launch your career in customer service with CustomerConnect Solutions! We're seeking motivated individuals for immediate full-time entry-level call center roles in Memphis. No experience required—we provide comprehensive training and career growth opportunities. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. Join us in delivering exceptional customer experiences while building your professional future.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Resilience under pressure and adaptability to change
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude with customer-centric mindset
- Availability for flexible shifts (evenings/weekends)
- Must pass background check and drug screening