Job Description
Join Our Award-Winning Remote Team Immediately!
ConnectServe Solutions is urgently hiring motivated Call Center Representatives for our Fort Worth-based remote positions. Enjoy competitive pay, comprehensive benefits, and the flexibility of working from home while delivering exceptional customer experiences.
Why Join Us?
- Industry-leading starting salary + performance bonuses
- 100% remote work with company-provided equipment
- Health, dental, vision insurance + 401(k) matching
- Paid training and career advancement opportunities
- Flexible scheduling options including nights/weekends
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with support teams for complex escalations
- Participate in ongoing coaching and training sessions
Qualifications
- Minimum 1 year customer service/call center experience
- High-speed internet connection (minimum 25 Mbps)
- Quiet, dedicated home office space
- Strong typing skills (40+ WPM) and computer proficiency
- Ability to work flexible shifts including evenings/weekends
- Excellent communication and problem-solving skills
- Must pass background check and drug screening