Job Description
Join our award-winning remote support team and deliver exceptional customer experiences from the comfort of your home! We're seeking motivated Chat Support Specialists in Charlotte, NC to assist clients with real-time inquiries. Enjoy flexible scheduling, weekly pay, and comprehensive trainingāall while building your career in customer service. No commute, no office politicsājust meaningful interactions and growth opportunities.
Responsibilities
- Provide prompt, professional support via live chat for product inquiries, troubleshooting, and order assistance
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed customer satisfaction and response time metrics
- Identify upsell opportunities through consultative communication
- Participate in weekly performance reviews and training sessions
Qualifications
- 1+ years customer service experience in chat/email support
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- High-speed internet and quiet home office setup
- Proficiency with CRM software (Zendesk/Salesforce preferred)
- Must reside in Charlotte, NC or Pennsylvania metro areas