Job Description
Join Denver Connect Solutions as a Work From Home Chat Support Specialist and become the digital face of our innovative tech brand! We're seeking empathetic communicators to deliver exceptional customer experiences via our cutting-edge chat platform. Enjoy competitive compensation, flexible scheduling, and full benefits while representing industry-leading brands from the comfort of your home office.
Why You'll Love Working With Us:
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Monthly performance bonuses
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle 50+ daily customer inquiries via live chat with <90s response times
- Resolve technical issues for SaaS products using diagnostic tools
- Document interactions in Salesforce CRM with 100% accuracy
- Collaborate with Tier 2 support teams for complex escalations
- Proactively identify upsell opportunities during customer interactions
- Maintain 95%+ customer satisfaction score metrics
- Participate in weekly training on product updates
Qualifications
- 2+ years of customer support experience in remote/hybrid environments
- Minimum 60 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM platforms
- Strong troubleshooting skills for Windows/macOS and mobile devices
- Excellent written communication with neutral American English accent
- Must reside in Colorado timezone with dedicated workspace
- High-speed internet (minimum 50 Mbps upload/download)
- Ability to work evenings/weekends based on rotation schedule