Job Description
Join Denver Connect Solutions as a Remote Chat Support Specialist and become the frontline of customer excellence! We're seeking tech-savvy communicators to deliver exceptional support through live chat while working 100% from home. Enjoy competitive pay, comprehensive benefits, and a collaborative virtual environment. Be part of a company that values your expertise and work-life balance.
Why Join Us?
- 100% remote work opportunity
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Monthly team virtual meetups
Responsibilities
- Respond to customer inquiries via live chat with professionalism and accuracy
- Resolve technical issues, billing questions, and product concerns
- Document cases in CRM systems with detailed notes and resolutions
- Collaborate with technical teams to escalate complex issues
- Maintain product knowledge through continuous training modules
- Monitor chat queues with average response time under 90 seconds
- Contribute to knowledge base articles and improvement initiatives
Qualifications
- 1+ years customer support experience (chat/email preferred)
- Excellent written communication skills with proper grammar
- Proficiency in CRM platforms (e.g., Zendesk, Salesforce)
- Ability to multitask in fast-paced digital environments
- High-speed home internet (minimum 25 Mbps)
- Quiet, dedicated home office space
- Available to work flexible shifts including weekends
- US-based work authorization required