Job Description
Join Philly Connect Solutions as an Entry-Level Chat Support Specialist and kickstart your career in customer service! We're seeking motivated individuals to deliver exceptional digital support to our diverse client base. Enjoy competitive pay, comprehensive training, and a collaborative work environment in the heart of Philadelphia. Immediate start available!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Maintain high customer satisfaction scores
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong written communication skills
- Proficiency with multitasking and typing (40+ WPM)
- Comfortable with remote collaboration tools
- Ability to work flexible shifts including evenings
- Philadelphia residency preferred