Job Description
Join our award-winning customer support team and become the voice of our brand! TechConnect Solutions is seeking passionate Chat Support Specialists to deliver exceptional digital customer experiences. This immediate-start opportunity offers full-time remote flexibility with Austin-based benefits and career growth. Enjoy comprehensive training, competitive compensation, and a culture that celebrates innovation and work-life balance.
What We Offer:
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company match
- Paid time off & flexible scheduling
- Professional development stipend
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time
- Maintain detailed customer interaction records in CRM systems
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities during customer interactions
- Contribute to knowledge base documentation and training materials
- Meet/exceed CSAT and resolution metrics
- Participate in weekly team improvement sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in Zendesk/Intercom or similar platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 chat conversations
- Available to work evenings/weekends (flexible scheduling)
- Immediate availability required