Job Description
Join ConnectCare Solutions as a Remote Chat Support Specialist and deliver exceptional customer service from the comfort of your home office. We're seeking empathetic communicators to assist customers via live chat with product inquiries, troubleshooting, and issue resolution. Enjoy flexible scheduling while making a real impact in our Denver-based team. This role offers competitive pay, comprehensive training, and opportunities for growth within our innovative healthcare technology company.
Responsibilities
- Respond to customer inquiries via live chat within 60-second response time
- Resolve technical issues and provide product guidance for healthcare software
- Maintain detailed documentation of customer interactions in CRM systems
- Collaborate with Tier 2 support teams for complex escalations
- Adhere to HIPAA compliance protocols for sensitive patient data
- Participate in weekly training sessions to update product knowledge
- Meet monthly quality and satisfaction metrics
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer support experience, chat support preferred
- Minimum 45 WPM typing speed with 95% accuracy
- Proficient in CRM software (e.g., Zendesk, Salesforce)
- Reliable high-speed internet and quiet home workspace
- Ability to work 20-30 hours/week across flexible shifts
- Must be located in Denver, CO or Pennsylvania
- Healthcare industry knowledge a plus