Job Description
Join TechConnect Solutions' award-winning remote team as a Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital platforms. This fully remote position offers Seattle-based compensation while allowing you to work from anywhere in Washington state. Enjoy comprehensive benefits, flexible scheduling, and opportunities for career growth in our dynamic tech environment.
Responsibilities
- Provide real-time chat support to resolve technical inquiries and customer issues
- Document interactions and maintain detailed case histories in CRM systems
- Collaborate with engineering teams to escalate complex technical problems
- Maintain product knowledge through continuous training and research
- Monitor chat queues with average response time under 90 seconds
- Contribute to knowledge base improvements and process optimizations
Qualifications
- 2+ years of customer support experience via chat/email platforms
- Proficiency with CRM systems (Zendesk, Salesforce, or similar)
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Strong problem-solving skills with technical aptitude
- High-speed home internet and quiet dedicated workspace
- Available for flexible hours including weekends