Job Description
Launch your customer service career with ConnectCare Solutions! We're seeking enthusiastic Remote Chat Support Specialists to join our growing team. No experience required – we provide comprehensive training to set you up for success. Enjoy the flexibility of working from home while making a real impact in our Jacksonville, FL and North Carolina communities.
Why Join Us?
- Full remote work with flexible scheduling
- Competitive hourly pay plus performance bonuses
- Free industry certifications and career development
- Health, dental, and vision benefits (full-time)
- Collaborative virtual team environment
Responsibilities
- Respond to customer inquiries via live chat with empathy and professionalism
- Resolve technical issues and provide product information
- Maintain detailed customer interaction records in CRM systems
- Collaborate with team members to ensure consistent service quality
- Continuously improve product knowledge through training modules
- Meet/exceed customer satisfaction metrics (CSAT, FCR)
- Adhere to company protocols and security guidelines
Qualifications
- No prior experience required – training provided!
- Excellent written communication skills (clear, concise)
- Reliable computer with high-speed internet connection
- Quiet home office space with minimal distractions
- Ability to type 35+ words per minute accurately
- Strong problem-solving and multitasking abilities
- Must be physically located in Jacksonville, FL or North Carolina
- Available to work flexible shifts including evenings/weekends