Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist! We're seeking motivated individuals in Denver, CO and Ohio to deliver exceptional digital support from the comfort of your home. No experience required – we provide comprehensive training to launch your career in tech support. Enjoy flexible scheduling, competitive benefits, and a collaborative virtual environment where your growth matters.
Why ConnectSphere?
- Industry-leading onboarding program
- Remote-first culture with wellness stipends
- Career advancement into tech, sales, or operations
- Modern tech equipment provided
- Quarterly team-building events
Responsibilities
- Provide real-time text-based support via chat for diverse customer inquiries
- Resolve technical issues, billing questions, and product guidance
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 teams for complex issue escalation
- Adhere to quality standards and response time metrics
- Participate in weekly product knowledge sessions
- Identify opportunities for service improvement
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (students welcome)
- Strong typing skills (40+ WPM) with accuracy
- Excellent written communication and empathy
- Reliable high-speed internet and quiet workspace
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency (Windows/macOS)
- Must reside in Denver, CO or Ohio