Job Description
Join our award-winning customer support team as a Remote Chat Support Specialist! ConnectCare Solutions is seeking compassionate, tech-savvy individuals in Columbus, OH to provide exceptional digital customer service from home. No prior experience needed – we provide comprehensive training to launch your career in tech support. Enjoy flexible scheduling, competitive benefits, and a supportive remote work culture while helping customers resolve issues through live chat platforms.
Why Join Us?
- Comprehensive paid training program
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Home office equipment stipend
Responsibilities
- Deliver empathetic and efficient support via live chat, email, and phone
- Troubleshoot technical issues for software/hardware products
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics (response time, resolution rate)
- Continuously improve product knowledge through training
- Upsell solutions when appropriate
Qualifications
- High school diploma or equivalent required
- Excellent written and verbal communication skills
- Comfortable using multiple software applications
- Ability to multitask in fast-paced environment
- Strong problem-solving and critical thinking
- Reliable high-speed internet connection
- Quiet home workspace
- Must reside in Columbus, OH or Virginia