Job Description
Launch your customer service career with TechConnect Solutions! We're seeking enthusiastic Remote Chat Support Specialists to join our dynamic team. No experience is required—just a passion for helping others and a reliable internet connection. Work from anywhere in Jacksonville, FL or North Carolina while providing top-tier assistance to our clients. Enjoy flexible hours, comprehensive training, and a supportive remote-first culture. If you're a detail-oriented communicator ready to grow with us, apply today!
Responsibilities
- Deliver real-time customer support via live chat with professionalism and empathy
- Resolve product inquiries, technical issues, and billing questions efficiently
- Maintain accurate customer interaction records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Continuously refine knowledge base and support protocols
- Monitor chat queues and maintain response time standards
Qualifications
- High school diploma or equivalent (no college experience needed)
- Exceptional written communication and typing skills (45+ WPM)
- Basic computer literacy and familiarity with digital tools
- Self-motivated with ability to work independently from home
- Reliable high-speed internet and quiet workspace
- Must reside in Jacksonville, FL or North Carolina