Job Description
Join Seattle's premier remote support team and transform how customers experience our innovative platform. As a Chat Support Specialist, you'll be the digital face of our brand—providing instant, empathetic solutions through live chat while working from the comfort of your Seattle-area home. We offer comprehensive training, flexible scheduling, and a collaborative culture that values work-life balance. This is your opportunity to build a rewarding career in customer support without the commute.
Responsibilities
- Deliver real-time chat support to resolve technical inquiries and product issues
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 engineers for complex technical escalations
- Proactively identify process improvements for customer efficiency
- Participate in weekly team training and feedback sessions
- Support cross-functional projects including knowledge base updates
Qualifications
- 1+ years of customer support experience via chat/email
- Exceptional written communication and typing speed (60+ WPM)
- Proficiency with CRM platforms (Zendesk/Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Ability to work PST hours (8 AM - 5 PM)
- Experience with SaaS products or tech troubleshooting
- Strong problem-solving and conflict resolution skills