Job Description
Join our award-winning customer support team as a Remote Chat Support Specialist! We're urgently hiring motivated professionals in Philadelphia to deliver exceptional digital customer experiences from the comfort of your home. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities in a fast-paced tech environment.
Why Join Us?
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Equipment stipend for home office setup
- 401(k) with company matching
- Unlimited PTO and wellness stipends
Responsibilities
- Handle 50+ daily customer inquiries via live chat in real-time
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier-2 support for complex escalations
- Meet/exceed quality and response time KPIs
- Contribute to knowledge base documentation
- Participate in weekly training sessions
Qualifications
- 1+ years customer service or chat support experience
- Exceptional written communication skills
- Proficient in CRM software (Zendesk/Salesforce)
- High-speed internet and quiet home workspace
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and empathy skills
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent required