Job Description
Join our dynamic remote team as a Chat Support Specialist! We're urgently hiring passionate individuals to deliver exceptional customer experiences through digital channels. This full-time remote position offers flexible hours and the opportunity to work from anywhere in the United States while supporting clients across Philadelphia and New York markets.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed case notes in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Continuously improve knowledge base articles and support documentation
Qualifications
- 1+ years customer service experience in digital channels
- Exceptional written communication skills with professional tone
- Proficient in multitasking across multiple chat windows
- Strong problem-solving abilities and empathy
- Experience with Zendesk or similar CRM platforms
- High-speed internet connection and quiet home workspace
- Available to work flexible shifts including weekends