Job Description
Join our award-winning remote support team as an urgent hire for Chat Support Specialist positions! We're seeking empathetic communicators to deliver exceptional customer experiences from home. Enjoy competitive pay, flexible scheduling, and comprehensive training while serving clients across Philadelphia and New York.
Why You'll Love This Role: No commute required, performance-based bonuses, and opportunities for advancement into senior support roles. We provide all necessary equipment and a supportive virtual environment.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions in CRM system with 100% accuracy
- Escalate complex issues to tier-2 support with clear context
- Maintain positive CSAT scores above 95%
- Collaborate with team members during peak hours
- Participate in weekly training sessions on new products
Qualifications
- 1+ years customer service experience preferred
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk or similar CRM platforms
- Strong written communication skills in English
- Ability to multitask 3-5 chat conversations simultaneously
- Reliable high-speed internet connection
- Quiet home office setup with noise-canceling headphones
- Must reside in Philadelphia or New York area